How to remove virus

by Andy Raff on September 10, 2013 virus Screenshot virus Screenshot virus Removal Steps

Follow steps closely:

Step 1: Grab a piece of paper and write down our Support number. This is just a precaution in case you need help or get caught on one of the steps. We are here to help remove virus if you need it. virus Removal Hotline: 888.847.4130

Step 2: Now power down the virus infected computer.

Step 3: Before your restart the computer, locate the F8 button on your keyboard. F8 is located on the top row of the keyboard. Be prepared to tap F8 immediately on the next step.


Step 4: Turn ON the computer infected with virus and select F8 until you notice the WINDOWS ADVANCED OPTIONS MENU.

Step 5: The WINDOWS ADVANCED OPTIONS MENU will pop up, press down the menu using the direction keys on the keyboard and highlight SAFE MODE WITH NETWORKING. Press ENTER.


Step 6: Now the PC will start in what is called Safe Mode. Safe Mode will cause the display and desktop icons to appear enlarged. This is completely typical and not a symptom of virus.

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Step 7: virus can adjust the normal browser settings. We need to make sure that virus has not adjusted the settings on your computer’s proxy.

Step 8: Press and hold the WINDOWS KEY on your keyboard.


Step 9: Keep pressing down on the WINDOWS key and press the R key at the same time. The RUN BOX will show up.


Step 10: In the RUN BOX, type iexplore.exe. Click OK.


Step 11: Internet Explorer will now launch. Click TOOLS on the top navigation. Under the TOOLS sub-menu select INTERNET OPTIONS.


Step 12: Left mouse click the CONNECTIONS options tab within the INTERNET OPTIONS box.


Step 13: Select the LAN SETTINGS button.


Step 14: Locate the PROXY SERVER section. If there is a check-mark in the box labeled “Use a proxy server for your LAN”, then uncheck the box. If the box is not check then virus did not change the proxy settings and you can move on to the next step.


Need Help? Please call the virus Removal Hotline toll-free at 888.847.4130

Step 15: To close the LOCAL AREA NETWORK box select the OK button.

Step 16: To close the INTERNET OPTIONS box, click the OK button .

Step 17: We now need to run Rkill. Rkill is property of Rkill will try to disarm virus. virus is armed with the ability to block and stop any processes from running such as removal tools. We need to disarm and bypass this so we can continue with the steps. It is important to note that Rkill does not extract virus. It is equally important to note that should not reboot your computer after running Rkill. virus will simply restart if rebooted. We now need to bring up the RUN BOX. Hold down the WINDOWS key and press the R key.


Step 18: In the RUN BOX, type “iexplore.exe”. Then click OK.


Step 19: Rkill will show within the download security box. Click SAVE and choose the desktop as the location.


Step 20: Once the Rkill download is complete, close out the DOWNLOAD COMPLETE box.

Step 21: Locate the Rkill.exe icon on your desktop.

Step 22: Double-click the Rkill icon and run Rkill.exe. Rkill will flash a black MS DOS box and attempt to paralyze virus.


Step 23: Rkill will create a Notepad log. Close that log and move to the next step.

Step 24: Now the computer is prepared to install Malwarebytes. Malwarebytes is a very popular Malware removal application. To install Malwarebytes, we need to bring up the RUN BOX again.

Step 25: On the Keyboard press and hold the WINDOWS KEY and the R key simultaneously. The RUN BOX will appear again.


Step 26: In the RUN BOX type “iexplore” and press OK.


Step 27: The download security box with Malwarebytes will appear. The options to RUN, SAVE or CANCEL will show. Select SAVE and then choose to save the file to the desktop.


Step 28: Go to your DESKTOP and locate the Malwarebytes icon on your desktop.

Step 29: Double-click the Malwarebytes icon.


Step 30: Select RUN on the Malwarebytes install box.


Step 31: After that, the SELECT SETUP LANGUAGE box will appear. Select your native language and press OK. English will be in used in the graphics example.


Step 32: The Malwarebytes SETUP WIZARD will show. Choose NEXT to continue.


Step 33: Next screen to show is the LICENSE AGREEMENT. Accept the agreement and choose NEXT.


Step 34: The BASIC INFORMATION screen is shown. Click NEXT.


Step 35: The SELECT DESTINATION LOCATION screen will appear. Choose the location you wish to have Malwarebytes install the required files. The default location shown is the normal, recommended location. Click NEXT.


Step 36: The next screen is just the SELECT START MENU FOLDER which tells the program where to place the shortcut to the application. Click NEXT.


Step 37: If you want a Desktop Icon and/or Quick Launch icon then opt-in to the corresponding check boxes on the SELECT ADDITIONAL TASKS box. Click NEXT.


Step 38: Now the READY TO INSTALL screen will show. Click INSTALL to start the installation process.


Step 39: The final screen with the pre-checked UPDATE and LAUNCH Malwarebytes will appear. Click FINISH.


Step 40: Malwarebytes will download the latest updates and show a success box. Click OK.

Step 41: The main interface of Malwarebytes with the Scanner tab will launch. Make sure PERFORM FULL SCAN is selected.


Step 42: Next step is to launch the full scan. Click SCAN to start the scan.


Step 43: A box will popup with the local drives, choose the local drives to scan and click SCAN.


Step 44: The scanner will begin. Be patient as the scan is very thorough searching for all the remnants of virus.

Step 45: Once the scan is finished, a message box saying the scan is complete will appear. Click OK to close the box.

Step 46: After closing the box, click SHOW RESULTS.


Step 47: Once the results show, select REMOVE SELECTED to remove all the Malware found by Malwarebytes including virus. Malwarebytes will also delete all of the files and registry keys affiliated with virus and add them to the quarantine.


Step 48: Malwarebytes may need to reboot the system to complete the removal of virus. Please allow the PC to reboot if Malwarebytes asks for it.

Step 49: After the reboot is complete and the system is relaunched, please follow the on-screen instructions and continue the removal process.

Step 50: A Notepad log will be created by Malwarebytes. Close the log once reviewed.


Step 51: Once Malwarebytes has completed the removal process and has removed all the traces of virus, your computer should be 100% clean from virus.

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Starbucks Junkie, Malware Fighter. Find me via Contact Form on this site or on my Google+ page.

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