How to remove Trojan Horse Generic30.AWDQ virus

by Andy Raff on January 3, 2013

Trojan Horse Generic30.AWDQ Screenshot

Trojan Horse Generic30.AWDQ Screenshot

Trojan Horse Generic30.AWDQ Removal Steps

Follow steps closely:

Step 1: Write down our Support number and keep it in a safe place. This is just a precaution if you need help during one of the steps. We are here to help remove Trojan Horse Generic30.AWDQ if you need it. Trojan Horse Generic30.AWDQ Removal Hotline: 888.847.4130

Step 2: Now turn off the Trojan Horse Generic30.AWDQ infected computer.

Step 3: Before your turn the computer back on, please locate the F8 button on your keyboard. F8 is traditionally positioned on the top row of the keyboard. Be ready to tap F8 immediately on step 4.

F8

Step 4: Now power ON the computer and press F8 until the WINDOWS ADVANCED OPTIONS MENU appears.

Step 5: Once the WINDOWS ADVANCED OPTIONS MENU pops up, click down the WINDOWS ADVANCED OPTIONS MENU using the down key on the keyboard and highlight SAFE MODE WITH NETWORKING. Hit ENTER.

Safe

Step 6: After Step 5, the PC will start up in Safe Mode. Your icons and the display will appear abnormal. This is normal and not caused by the infection.

Automatic Trojan Horse Generic30.AWDQ Help
Trojan Horse Generic30.AWDQ Remover Live Help

Step 7: Trojan Horse Generic30.AWDQ can adjust the normal browser settings. We need to make sure that Trojan Horse Generic30.AWDQ has not adjusted the settings on your computer’s proxy.

Step 8: Click and hold down the WINDOWS KEY on the keyboard. This key is commonly located to the left side of the space bar next to the control key.

Windows

Step 9: Continue holding down the WINDOWS key and then press the R key. The RUN BOX will appear.

Windows

Step 10: Type iexplore.exe in the RUN BOX. Hit OK.

Run

Step 11: Internet Explorer will now start. On the top navigation click TOOLS. Under the sub-menu of TOOLS click INTERNET OPTIONS.

Tools

Step 12: Click the CONNECTIONS tab within the INTERNET OPTIONS box.

Internet

Step 13: Select the LAN SETTINGS button.

Internet

Step 14: Under the PROXY SERVER section, if you see a check-mark in the box named “Use a proxy server for your LAN”, then click to uncheck the box. If there is no check-mark in the box then Trojan Horse Generic30.AWDQ likely did not alter the settings. Move on to the next step if this is the case.

Proxy

Need Help? Please call the Trojan Horse Generic30.AWDQ Removal Hotline toll-free at 888.847.4130

Step 15: Select the OK button to close the LOCAL AREA NETWORK box.

Step 16: Now Select the OK button to close the INTERNET OPTIONS box.

Step 17: We now need to run Rkill. Rkill was developed by Lawrence Abrams at Bleepingcomputer.com. Rkill will attempt to paralyze Trojan Horse Generic30.AWDQ. Trojan Horse Generic30.AWDQ will block and stop any processes from running such as removal tools. We need to disarm this self-preservation tool that Trojan Horse Generic30.AWDQ has. Please note that Rkill does not remove Trojan Horse Generic30.AWDQ. Do not reboot your computer after running Rkill as Trojan Horse Generic30.AWDQ will restart as well. Bring up the RUN BOX again, by holding down the WINDOWS key and pressing the R key.

Windows

Step 18: In the RUN BOX, type “iexplore.exe http://www.malwareexperts.com/rkill”. Then click OK.

Run

Step 19: The download security box with Rkill will show, select SAVE and save it to the desktop.

Run

Step 20: Once the Rkill download is complete, close out the DOWNLOAD COMPLETE box.

Step 21: Open your DESKTOP and find the Rkill.exe icon.

Step 22: Double-click the Rkill icon and run Rkill.exe. Rkill will flash a black MS DOS box and attempt to paralyze Trojan Horse Generic30.AWDQ.

Rkill

Step 23: Rkill will spawn a Notepad file containing information on what it found. You can close that log and go to the next step.

Step 24: Now the computer is prepared to install Malwarebytes. Malwarebytes is a very popular Malware removal application. To install Malwarebytes, we need to bring up the RUN BOX again.

Step 25: On the Keyboard press and hold the WINDOWS KEY and the R key simultaneously. The RUN BOX will appear again.

Windows

Step 26: In the RUN BOX type “iexplore http://www.malwareexperts.com/malware-remover/” and press OK.

Malwarebytes

Step 27: The download security box with Malwarebytes will appear. The options to RUN, SAVE or CANCEL will show. Select SAVE and then choose to save the file to the desktop.

Malwarebytes

Step 28: Go to your DESKTOP and locate the Malwarebytes icon on your desktop.

Step 29: Double-click the Malwarebytes icon.

Malwarebytes

Step 30: Select RUN on the Malwarebytes install box.

Malwarebytes

Step 31: After that, the SELECT SETUP LANGUAGE box will appear. Select your native language and press OK. English will be in used in the graphics example.

Malwarebytes

Step 32: The Malwarebytes SETUP WIZARD will show. Choose NEXT to continue.

Malwarebytes

Step 33: Next screen to show is the LICENSE AGREEMENT. Accept the agreement and choose NEXT.

Malwarebytes

Step 34: The BASIC INFORMATION screen is shown. Click NEXT.

Malwarebytes

Step 35: The SELECT DESTINATION LOCATION screen will appear. Choose the location you wish to have Malwarebytes install the required files. The default location shown is the normal, recommended location. Click NEXT.

Malwarebytes

Step 36: The next screen is just the SELECT START MENU FOLDER which tells the program where to place the shortcut to the application. Click NEXT.

Malwarebytes

Step 37: If you want a Desktop Icon and/or Quick Launch icon then opt-in to the corresponding check boxes on the SELECT ADDITIONAL TASKS box. Click NEXT.

Malwarebytes

Step 38: Now the READY TO INSTALL screen will show. Click INSTALL to start the installation process.

Malwarebytes

Step 39: The final screen with the pre-checked UPDATE and LAUNCH Malwarebytes will appear. Click FINISH.

Malwarebytes

Step 40: Malwarebytes will download the latest updates and show a success box. Click OK.

Step 41: The main interface of Malwarebytes with the Scanner tab will launch. Make sure PERFORM FULL SCAN is selected.

Malwarebytes

Step 42: Next step is to launch the full scan. Click SCAN to start the scan.

Malwarebytes

Step 43: A box will popup with the local drives, choose the local drives to scan and click SCAN.

Malwarebytes

Step 44: The scanner will begin. Be patient as the scan is very thorough searching for all the remnants of Trojan Horse Generic30.AWDQ.

Step 45: Once the scan is finished, a message box saying the scan is complete will appear. Click OK to close the box.

Step 46: After closing the box, click SHOW RESULTS.

Malwarebytes

Step 47: Once the results show, select REMOVE SELECTED to remove all the Malware found by Malwarebytes including Trojan Horse Generic30.AWDQ. Malwarebytes will also delete all of the files and registry keys affiliated with Trojan Horse Generic30.AWDQ and add them to the quarantine.

Malwarebytes

Step 48: Malwarebytes may need to reboot the system to complete the removal of Trojan Horse Generic30.AWDQ. Please allow the PC to reboot if Malwarebytes asks for it.

Step 49: After the reboot is complete and the system is relaunched, please follow the on-screen instructions and continue the removal process.

Step 50: A Notepad log will be created by Malwarebytes. Close the log once reviewed.

Malwarebytes

Step 51: Once Malwarebytes has completed the removal process and has removed all the traces of Trojan Horse Generic30.AWDQ, your computer should be 100% clean from Trojan Horse Generic30.AWDQ.

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