Remove Online Survey Center pop-up (Solved)

by Andy Raff on February 27, 2014

Online Survey Center pop-up – What type of infection are we dealing with?

Online Survey Center pop-up is an adware program that affects Windows systems running XP, Vista, 7 and 8, including the Professional versions. It infiltrates machines by way of the Internet Explorer, Firefox or Chrome browsers and displays advertisements through banners and pop-ups. Even though Online Survey Center pop-up is not classified as a virus, it can make for a negative user experience.

Danger Level: Moderate



What negative effects will you see with Online Survey Center pop-up

Online Survey Center pop-up virus purpose is to generate sales leads and revenue through the advertising and sponsered links it displays to the user. Because it can inject itself deeply into a computer’s operating system, it can cause the machine to run slowly and other problems for the person using it. It’s common for this pop-up to offer prizes if the user can complete the survey. In reality the creators earn revenue when surveys are complete. If the users agrees to take the survey they will have to part with personal information like phone numbers and emails. Once you complete the survey you automatically agree that you are willing to pay $5.00 a week for a specific service.

Browser vulnerability

Mozilla Firefox, Internet Explorer, and Google Chrome are all vulnerable to infection by Online Survey Center pop-up. The adware is targeted to Windows XP, Vista, 7 and 8, including the professional versions. Despite its behavior, Online Survey Center pop-up is not a virus. It can be removed by using a program such as Malware Bytes. This infection is notorious as stating that you need to install or update software this can be from current software to browsers. Users that click on the pop-up box run the risk of also downloading and agreeing to malicious code on your computer.

How did I get the Online Survey Center pop-up infection

Online Survey Center pop-up is often installed alongside otherwise legitimate pieces of software. Some installers, which may not ask for permission, will install it silently. Online Survey Center pop-up demonstrates why users will generally want to avoid installers downloaded from places other that the software’s main website. It can also help to select “Custom Install” if the option is available and uncheck anything unrelated to the program you want to install.

Online Survey Center pop-up Screenshot

Online Survey Center pop-up

Online Survey Center pop-up Removal Options and Steps

up-tp-3-hoursOption 1: MANUAL REMOVAL (Your time invested: Up to 3 Hours)*
1- Block off 1-3 hours for manual removal.
2- Have pen and paper handy to take notes.
3- Follow all 54 steps carefully to ensure full removal of the infection.

less-than-1-hourOption 2: AUTOMATIC REMOVAL (Your time invested: Around 35 min.)*
1- Download our recommended Spyhunter4 here. 100% lab tested.
2- Install and let the software scan your PC.
3- Once infection has been found, click fix threats, register, and remove.


Option 3: EXPERTS (Estimated time invested: 15 -30 min.)*
1- Call us technicians are friendly, knowledgeable and ready to help with the removing of Online Survey Center pop-up.888.847.4130.
2- Sit back and relax while we do the work.

* Estimates are based on a PC with one infection and a DSL or equivalent internet connection.

Follow manual steps closely:

Step 1: Locate a safe place to jot down our Support number. This is just in case you need help on one of the steps. We are here to help you get rid of Online Survey Center pop-up Online Survey Center pop-up Removal Hotline: 888.847.4130

Step 2: Completely power down the Online Survey Center pop-up infected computer.

Step 3: Please locate the F8 button on your keyboard before turning on your computer. F8 is normally positioned on the top row of the keyboard. Be ready to tap F8 immediately on step 4.


Step 4: Turn ON the infected computer and press F8 until the WINDOWS ADVANCED OPTIONS MENU pops up.

Step 5: The WINDOWS ADVANCED OPTIONS MENU will pop up, press down the menu using the direction keys on the keyboard and highlight SAFE MODE WITH NETWORKING. Press ENTER.


Step 6: Now the PC will start in what is called Safe Mode. Safe Mode will cause the display and desktop icons to appear enlarged. This is completely typical and not a symptom of Online Survey Center pop-up

Step 7: Online Survey Center pop-up may have changed your proxy settings so Online Survey Center pop-up can control your internet. We now need to check the proxy settings for this.

Step 8: Press and hold the WINDOWS KEY on your keyboard.


Step 9: Continue holding down the WINDOWS key and then press the R key. The RUN BOX will appear.


Step 10: Enter iexplore.exe in the RUN BOX. Click OK.


Step 11: The Internet Explorer browser will now launch. Along the top navigation menu select TOOLS. Within the next menu click INTERNET OPTIONS.


Step 12: Click the CONNECTIONS tab within the INTERNET OPTIONS box.


Step 13: Find and select LAN SETTINGS .


Step 14: Locate the PROXY SERVER section. If there is a check-mark in the box labeled “Use a proxy server for your LAN”, then uncheck the box. If the box is not check then Online Survey Center pop-up did not change the proxy settings and you can move on to the next step.


Need Help? Please call the Online Survey Center pop-up Removal Hotline toll-free at 888.847.4130

Step 15: To close the LOCAL AREA NETWORK box choose the OK button.

Step 16: Then press the OK button to close the INTERNET OPTIONS box.

Step 17: We now need to run Rkill. Rkill was developed by Lawrence Abrams at Rkill will attempt to paralyze Online Survey Center pop-up Online Survey Center pop-up will block and stop any processes from running such as removal tools. We need to disarm this self-preservation tool that Online Survey Center pop-up has. Please note that Rkill does not remove Online Survey Center pop-up Do not reboot your computer after running Rkill as Online Survey Center pop-up will restart as well. Bring up the RUN BOX again, by holding down the WINDOWS key and pressing the R key.


Step 18: In the RUN BOX, type “iexplore.exe”. Then click OK.


Step 19: The download security box with Rkill will appear, choose SAVE and select the desktop.


Step 20: Close the DOWNLOAD COMPLETE box once the Rkill download is complete.

Step 21: Open your DESKTOP and find the Rkill.exe icon.

Step 22: Double-click the Rkill icon and run Rkill.exe. Rkill will flash a black MS DOS box and attempt to paralyze The Online Survey Center pop-up


Step 23: Rkill will create a Notepad log. Close that log and move to the next step.

Step 24: Now the computer is prepared to install Malwarebytes. Malwarebytes is a very popular Malware removal application. To install Malwarebytes, we need to bring up the RUN BOX again.

Step 25: On the Keyboard press and hold the WINDOWS KEY and the R key simultaneously. The RUN BOX will appear again.


Step 26: In the RUN BOX type “iexplore” and press OK.


Step 27: The download security box with Malwarebytes will appear. The options to RUN, SAVE or CANCEL will show. Select SAVE and then choose to save the file to the desktop.


Step 28: Go to your DESKTOP and locate the Malwarebytes icon on your desktop.

Step 29: Double-click the Malwarebytes icon.


Step 30: Select RUN on the Malwarebytes install box.


Step 31: After that, the SELECT SETUP LANGUAGE box will appear. Select your native language and press OK. English will be in used in the graphics example.


Step 32: The Malwarebytes SETUP WIZARD will show. Choose NEXT to continue.


Step 33: Next screen to show is the LICENSE AGREEMENT. Accept the agreement and choose NEXT.


Step 34: The BASIC INFORMATION screen is shown. Click NEXT.


Step 35: The SELECT DESTINATION LOCATION screen will appear. Choose the location you wish to have Malwarebytes install the required files. The default location shown is the normal, recommended location. Click NEXT.


Step 36: The next screen is just the SELECT START MENU FOLDER which tells the program where to place the shortcut to the application. Click NEXT.


Step 37: If you want a Desktop Icon and/or Quick Launch icon then opt-in to the corresponding check boxes on the SELECT ADDITIONAL TASKS box. Click NEXT.


Step 38: Now the READY TO INSTALL screen will show. Click INSTALL to start the installation process.


Step 39: The final screen with the pre-checked UPDATE and LAUNCH Malwarebytes will appear. Click FINISH.


Step 40: Malwarebytes will download the latest updates and show a success box. Click OK.

Step 41: The main interface of Malwarebytes with the Scanner tab will launch. Make sure PERFORM FULL SCAN is selected.


Step 42: Next step is to launch the full scan. Click SCAN to start the scan.


Step 43: A box will popup with the local drives, choose the local drives to scan and click SCAN.


Step 44: The scanner will begin. Be patient as the scan is very thorough searching for all the remnants of Online Survey Center pop-up

Step 45: Once the scan is finished, a message box saying the scan is complete will appear. Click OK to close the box.

Step 46: After closing the box, click SHOW RESULTS.


Step 47: Once the results show, select REMOVE SELECTED to remove all the Malware found by Malwarebytes including Online Survey Center pop-up Malwarebytes will also delete all of the files and registry keys affiliated with Online Survey Center pop-up and add them to the quarantine.


Step 48: Malwarebytes may need to reboot the system to complete the removal of Online Survey Center pop-up Please allow the PC to reboot if Malwarebytes asks for it.

Step 49: After the reboot is complete and the system is relaunched, please follow the on-screen instructions and continue the removal process.

Step 50: A Notepad log will be created by Malwarebytes. Close the log once reviewed.


Step 51: Once Malwarebytes has completed the removal process and has removed all the traces of Online Survey Center pop-up , your computer should be 100% clean from Online Survey Center pop-up

Step 52: If Online Survey Center pop-up is not removed and you are still having issues. Please call the Online Survey Center pop-up Removal Hotline toll-free at 888.847.4130


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About the author

Starbucks Junkie, Malware Fighter. Find me via Contact Form on this site or on my Google+ page.

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