Step-by-step guide to remove Basicscan.com redirect virus

by Andy Raff on January 31, 2012

Basicscan.com Redirect Information
Manual Basicscan.com Redirect Removal Steps

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Basicscan.com Redirect Screenshot

Basicscan.com Redirect Screenshot

Basicscan.com Redirect Removal Steps

Follow steps closely:

Step 1: Locate a safe place to jot down our Support number. This is just in case you need help on one of the steps. We are here to help you get rid of Basicscan.com Redirect. Basicscan.com Redirect Removal Hotline: 888.847.4130

Step 2: Now power down the Basicscan.com Redirect infected computer.

Step 3: Before your restart the computer, locate the F8 button on your keyboard. F8 is located on the top row of the keyboard. Be prepared to tap F8 immediately on the next step.

F8

Step 4: Turn ON the infected computer and press F8 until the WINDOWS ADVANCED OPTIONS MENU pops up.

Step 5: The WINDOWS ADVANCED OPTIONS MENU will pop up, press down the menu using the direction keys on the keyboard and highlight SAFE MODE WITH NETWORKING. Press ENTER.

Safe

Step 6: Your PC will boot up in Safe Mode. The desktop icons and the display will appear enlarged. This is 100% normal and not caused by the infection.

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Step 7: Basicscan.com Redirect may have changed your proxy settings so Basicscan.com Redirect can control your internet. We now need to check the proxy settings for this.

Step 8: Click and hold the WINDOWS KEY on the keyboard.

Windows

Step 9: Continue holding down the WINDOWS key and then press the R key. The RUN BOX will appear.

Windows

Step 10: Type iexplore.exe in the RUN BOX. Hit OK.

Run

Step 11: The Internet Explorer browser will now launch. Along the top navigation menu select TOOLS. Within the next menu click INTERNET OPTIONS.

Tools

Step 12: Choose the CONNECTIONS selection within the INTERNET OPTIONS box.

Internet

Step 13: Locate and click the LAN SETTINGS option.

Internet

Step 14: Do you see a check-mark in the box named “Use a proxy server for your LAN”, under the PROXY SERVER section? If so,, click to uncheck the box. If there is not a checkmark located in the box then you can move on to the next step.

Proxy

Need Help? Please call the Basicscan.com Redirect Removal Hotline toll-free at 888.847.4130

Step 15: Press the OK button to close the LOCAL AREA NETWORK box.

Step 16: To close the INTERNET OPTIONS box, click the OK button .

Step 17: We now need to run Rkill. Rkill was developed by Lawrence Abrams at Bleepingcomputer.com. Rkill will attempt to paralyze Basicscan.com Redirect. Basicscan.com Redirect will block and stop any processes from running such as removal tools. We need to disarm this self-preservation tool that Basicscan.com Redirect has. Please note that Rkill does not remove Basicscan.com Redirect. Do not reboot your computer after running Rkill as Basicscan.com Redirect will restart as well. Bring up the RUN BOX again, by holding down the WINDOWS key and pressing the R key.

Windows

Step 18: Type “iexplore.exe http://www.malwareexperts.com/rkill” into the RUN BOX. Select OK.

Run

Step 19: The download security box with Rkill will appear, choose SAVE and select the desktop.

Run

Step 20: Once the Rkill download is complete, close out the DOWNLOAD COMPLETE box.

Step 21: Locate your DESKTOP and find the Rkill.exe icon on your desktop.

Step 22: Double-click the Rkill icon and run Rkill.exe. Rkill will flash a black MS DOS box and attempt to paralyze Basicscan.com Redirect.

Rkill

Step 23: Rkill will generate a Notepad file with information on what it found. You can close that log and go to the next step.

Step 24: Now the computer is prepared to install Malwarebytes. Malwarebytes is a very popular Malware removal application. To install Malwarebytes, we need to bring up the RUN BOX again.

Step 25: On the Keyboard press and hold the WINDOWS KEY and the R key simultaneously. The RUN BOX will appear again.

Windows

Step 26: In the RUN BOX type “iexplore http://www.malwareexperts.com/malware-remover/” and press OK.

Malwarebytes

Step 27: The download security box with Malwarebytes will appear. The options to RUN, SAVE or CANCEL will show. Select SAVE and then choose to save the file to the desktop.

Malwarebytes

Step 28: Go to your DESKTOP and locate the Malwarebytes icon on your desktop.

Step 29: Double-click the Malwarebytes icon.

Malwarebytes

Step 30: Select RUN on the Malwarebytes install box.

Malwarebytes

Step 31: After that, the SELECT SETUP LANGUAGE box will appear. Select your native language and press OK. English will be in used in the graphics example.

Malwarebytes

Step 32: The Malwarebytes SETUP WIZARD will show. Choose NEXT to continue.

Malwarebytes

Step 33: Next screen to show is the LICENSE AGREEMENT. Accept the agreement and choose NEXT.

Malwarebytes

Step 34: The BASIC INFORMATION screen is shown. Click NEXT.

Malwarebytes

Step 35: The SELECT DESTINATION LOCATION screen will appear. Choose the location you wish to have Malwarebytes install the required files. The default location shown is the normal, recommended location. Click NEXT.

Malwarebytes

Step 36: The next screen is just the SELECT START MENU FOLDER which tells the program where to place the shortcut to the application. Click NEXT.

Malwarebytes

Step 37: If you want a Desktop Icon and/or Quick Launch icon then opt-in to the corresponding check boxes on the SELECT ADDITIONAL TASKS box. Click NEXT.

Malwarebytes

Step 38: Now the READY TO INSTALL screen will show. Click INSTALL to start the installation process.

Malwarebytes

Step 39: The final screen with the pre-checked UPDATE and LAUNCH Malwarebytes will appear. Click FINISH.

Malwarebytes

Step 40: Malwarebytes will download the latest updates and show a success box. Click OK.

Step 41: The main interface of Malwarebytes with the Scanner tab will launch. Make sure PERFORM FULL SCAN is selected.

Malwarebytes

Step 42: Next step is to launch the full scan. Click SCAN to start the scan.

Malwarebytes

Step 43: A box will popup with the local drives, choose the local drives to scan and click SCAN.

Malwarebytes

Step 44: The scanner will begin. Be patient as the scan is very thorough searching for all the remnants of Basicscan.com Redirect.

Step 45: Once the scan is finished, a message box saying the scan is complete will appear. Click OK to close the box.

Step 46: After closing the box, click SHOW RESULTS.

Malwarebytes

Step 47: Once the results show, select REMOVE SELECTED to remove all the Malware found by Malwarebytes including Basicscan.com Redirect. Malwarebytes will also delete all of the files and registry keys affiliated with Basicscan.com Redirect and add them to the quarantine.

Malwarebytes

Step 48: Malwarebytes may need to reboot the system to complete the removal of Basicscan.com Redirect. Please allow the PC to reboot if Malwarebytes asks for it.

Step 49: After the reboot is complete and the system is relaunched, please follow the on-screen instructions and continue the removal process.

Step 50: A Notepad log will be created by Malwarebytes. Close the log once reviewed.

Malwarebytes

Step 51: Once Malwarebytes has completed the removal process and has removed all the traces of Basicscan.com Redirect, your computer should be 100% clean from Basicscan.com Redirect.

Step 52: If Basicscan.com Redirect is not removed and you are still having issues. Please call the Basicscan.com Redirect Removal Hotline toll-free at 888.847.4130

Infection

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